# Alert When a Device Stops Sending Data (https://logable.app/use-cases/device-not-reporting)

Get an alert when a device stops sending data, and again when it comes back, so a dead gateway cannot look like a healthy dashboard.

## Equipment
Any device that reports to Logable. The example here is a silo, and the preset applies to every device type.
- **Any device** weight · status

## The reading
- **Metric:** status (online or offline)
- **Source:** the device's own check-in
- **Cadence:** every reading the device sends

## The problem
The 4G router at the outstation drops at 21:00. The dashboard keeps showing the last weight, which looks like a silo that is not moving. Nobody finds out until a delivery is missed.

## The alert
**Not reporting** (warning)
has stopped reporting
There's no number to set here. This preset watches whether the device is still checking in, and tells you the moment it goes quiet.
Add it from any device's Triggers tab. There is no number to set: it watches whether the device is still checking in.

## The response
- **Sent by:** push, email and the in-app inbox
- **Who is told:** the rule's recipients
- **What happens:** Somebody checks the gateway, the SIM and the power at that site. The alert names the device that went quiet, and a second notification says when it comes back.
- **Stops when:** somebody acknowledges

## On your dashboard
The Logable alerts list showing an active not reporting alert on a device

## Frequently asked questions

### How do I get an alert when a device stops sending data?
Open the device's Triggers tab, select Browse presets, and add Not reporting. It is the one preset every device type can have, and it needs no threshold, because there is no number to set.

### How long is a device silent before Logable calls it offline?
Five minutes, or three times the device's own reporting interval when that is longer. A device that reports every ten minutes is not called offline after five.

### Who gets told when a device stops reporting, and what stops the reminders?
The rule's recipients, by push, email and the in-app inbox. Acknowledging stops the reminders, and Logable tells you again when the device comes back.

## Related
- [Remote monitoring](https://logable.app/solutions/remote-monitoring)
- [how to connect a device](https://logable.app/docs/guides/devices/connect-a-device)

## Make silence visible on your own fleet
Add the Not reporting preset to every device that matters. It needs no configuration.